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Compliance & Legal

Pharmacy Fulfillment Notice

Last updated: September 2026

This notice explains how your prescriptions are compounded, dispensed, and delivered. Meduva Health does not compound or dispense medications — all fulfillment is handled by independent, licensed U.S. pharmacies.

1. Licensed Pharmacy Partners

All medications are dispensed by licensed U.S. compounding pharmacies operating under 503A or 503B designations. These pharmacies are regulated by state boards of pharmacy and, where applicable, the FDA. Meduva Health's role is limited to facilitating the connection between you, your provider, and the pharmacy.

2. Compounding Standards

  • Preparations follow USP <795> and USP <797> standards for non-sterile and sterile compounding.
  • Ingredients are sourced from FDA-registered suppliers.
  • Each preparation is made pursuant to a valid prescription for an individually identified patient.
  • Compounded medications are not FDA-approved and have not been evaluated by the FDA for safety or efficacy.

3. Shipping & Cold-Chain

Temperature-sensitive medications are shipped using insulated cold-chain packaging with appropriate cooling agents to maintain product integrity during transit. Expedited shipping is included at no additional cost for most plans.

4. Discreet Packaging

All shipments are packaged discreetly to protect your privacy. Packaging does not indicate the contents or the nature of the treatment. Tracking information is provided through your secure patient portal.

5. Fulfillment Timing

  • Orders are processed after your provider issues a prescription and payment is confirmed.
  • Typical fulfillment and shipping take 5–10 business days, depending on pharmacy workload and your location.
  • Delays may occur due to pharmacy capacity, supply availability, or regulatory factors.

6. Product Variations

Product imagery on this site is illustrative. Exact medication packaging, labeling, formulation volume, and the dispensing pharmacy may vary depending on patient location and state medical board regulations. The active ingredients and clinical formulation remain consistent with your prescription.

7. Storage & Handling

Follow the storage instructions provided on your medication label. Many compounded medications require refrigeration. Improper storage may reduce efficacy. Contact your pharmacy or support@meduvahealth.com with any questions about handling your medication.

8. Damaged or Lost Shipments

If your shipment arrives damaged, compromised, or does not arrive, contact us within 48 hours so we can coordinate a replacement with the dispensing pharmacy. Do not use medication that appears damaged or has been exposed to improper temperatures.

Free, discreet, cold-chain delivery

Related: our Prescription Policy explains how prescriptions are issued.